netYAK General Information FAQ

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


This FAQ will answer some of the most common questions about netYAK, such as what netYAK does and how to use it to place free calls to netYAK enabled websites from your PC.

What is netYAK?
Can I call my grandmother (uncle, friend, etc.) using netYAK?
How does netYAK work?

Why is there a need for the netYAK Service?
Does an Internet user have to download the netYAK Software?
What equipment is required for a web site to have the netYAK Service?
What are the user's PC requirements?
How much does the netYAK Service cost?
Who will use the netYAK Service?
Why would a merchant want to have the netYAK Service?
What is the Internet research saying?
What is the difference between netYAK and other similar services?
How can an Internet user get the netYAK software?
How can a web site get the netYAK Service?
Will the netYAK Service work with firewalls?


What is netYAK?

    netYAK allows anyone visiting a netYAK-enabled web site, anywhere in the world, to talk to a human representative of that web site through his or her PC and Internet connection with only one click of the mouse.  A netYAK-enabled web site is one in which the owner of the web site is a subscriber to netYAK - you will see the netYAK Call Button (shown below) on netYAK-enabled web sites, indicating that you can use netYAK to place a call with that company/person!


    The netYAK Call Button

Can I call my grandmother (uncle, friend, etc.) using netYAK?

    Currently, the netYAK Voice Client can place calls to telephones through web sites that are enabled with the netYAK Call Button.  If your grandmother has a Web page with a netYAK call button on it, then yes, you can call her. Otherwise, you can't, but you could ask her to netYAK-enable her site!

How does netYAK work?

    When an Internet user "clicks" on the netYAK Call Button, the netYAK software places a call over the Internet into the netYAK network that bridges the call from the Internet into the local public telephone system. Using a soundcard, microphone and speakers, the Internet user is able to talk to the Internet web site representative who uses an ordinary telephone. The netYAK software that is in the Internet user’s PC and runs the netYAK network is patent pending.

Why is there a need for the netYAK service?

    Internet web sites are like stores without sales people or customer service centers without personal service. Though web sites are designed to function without human interaction, research shows that Internet users want human interaction. Sales and customer satisfaction will increase if Internet users are provided with human interaction.

Does an Internet user have to download the netYAK software?

    The netYAK software needs to be downloaded into the Internet user's PC only once and the download is free. The netYAK software package is about Ĺ of a megabyte so it downloads quickly and installs automatically.

What equipment is required for a web site to have the netYAK Service?

    None. As an example, if a merchant has a web site and wants to receive calls from Internet users visiting the web site, all a merchant needs is a telephone and a subscription to the netYAK service.

What are the user's PC requirements?

    Internet user PC requirements cover the bulk of the PC’s in use today. The minimum requirements are: 200 MHz multimedia personal computer with soundcard, speakers, and a microphone, Windows 95 or 98 software, Internet Explorer 3.0 or Netscape Navigator 3.0 browser, 1 MB hard disk memory space, 16 MB memory, and a 28.8k BPS Internet connection.

    How to choose a microphone Need help choosing a microphone, or just confused about all the microphone options out there?  Click here for our guide to choosing the right microphone for you.

How much does the netYAK Service cost?

The netYAK service is free to the Internet user and the cost to receive calls from web site visitors is similar to paying for an in-bound 800-toll call.

Who will use the netYAK Service?

    People who will use netYAK include Internet users who have questions that need answering before purchasing a product or service, but do not want to log off their Internet connection to place a phone call.   Internet users that do not wish to provide their credit card number over the Internet, but will provide the card number by voice, will also benefit from the netYAK Service.

Why would a merchant want to have the netYAK Service?

    Any web site that lists its telephone number on the web site needs netYAK. Listing a telephone number on the web site is a statement that the web site can’t do it all and recognition that customers require personal interaction. The netYAK service provides that interaction with only one "click" from the user’s mouse. Human interaction will increase sales.

What is the Internet research saying?

Forrester Research says that 66% of potential Internet Customers won’t buy over the Internet until human interaction is available. According to the Boston Consulting Group: Only 1.6% of all web site visits result into sales; two out of three Internet customers abandon their purchase while filling out the order form.

What is the difference between netYAK and other similar services?

netYAK is real time human voice communications requiring no new equipment, no up front fees, and activation of the netYAK service with only one "mouse" click. Other interactive services make claims of human interaction but they are actually only a "chat" service. "Chat" services require full time personnel to monitor and reply to the userís "chat". With netYAK the user talks directly to the merchant and the merchant only has to answer the telephone -  requiring no change in the way the merchant does business. Interactive voice services can be qualified into "call back services" or "real time voice services". A "call back service" requires the user to click on a "voice button", type in his or her own telephone number, and wait for the merchant to call the userís telephone number. If the user only has one phone line, then the user must disconnect from the Internet connection to receive the phone call. netYAK users donít have to wait and can continue to surf the web and talk using only their Internet connection. Other "real time voice services" may require the purchase of equipment or charge up front fees to obtain the service since most of these are designed for telephone call centers. Some real time voice services require the "voice button" to be placed on a web site accessible only through a specific portal page while netYAK can be installed on any web site. netYAK is the only service with no equipment investments, one click accessibility, and the quickest download with automatic install features in real time human voice communications.

How can an Internet user get the netYAK software?

    Go to www.netYAK.com/netyak/netyak_download.htm and click on the netYAK Download Button.

How can a web site get the netYAK service?

Visit the netYAK.com Try it Out page and click the netYAK Call Button underneath "Call the netYAK.com offices:" to call netYAK.com, inc. using the netYAK Service.  Or, send an e-mail to info@netYAK.com.

Will the netYAK Service work with firewalls?

Yes, it will.  Standard Web protocols are used between you and the web sites you visit to initiate a netYAK call.  Also, if your PC is behind a firewall then that firewall must enable TCP and UDP traffic on ports 30000 and 30001. This is generally never a problem if the PC has a direct ISP connection such as a dial-up connection.

Click here for more about netYAK and firewalls.

 

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This page updated on: 2/22/2004